Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information that is collected automatically when you use our Services.

Information You Provide

• Account Information: Name, email address, company name, phone number, and password when you create an account.
• Billing Information: Payment card details, billing address, and transaction history. Payment information is processed securely through our third-party payment processor and is not stored on our servers.
• Order Information: Project briefs, brand guidelines, creative direction, scripts, reference materials, and other content you submit with your orders.
• Communications: Messages, feedback, support requests, and any other correspondence you send to us.

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, and navigation paths.
• Log Data: IP address, access times, referring URLs, and error logs.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, including:

• Processing and fulfilling your video production orders
• Managing your account, communicating with you, and providing customer support
• Processing payments and sending transaction-related notifications
• Personalizing your experience and recommending relevant services
• Analyzing usage patterns to improve our platform, features, and content offerings
• Sending promotional communications about new services, offers, or updates (you may opt out at any time)
• Detecting, preventing, and addressing fraud, security issues, or technical problems
• Complying with legal obligations and enforcing our Terms of Service

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your interactions with our Services. These technologies help us remember your preferences, understand how you use our platform, and deliver relevant content and advertising.

• Essential Cookies: Required for core platform functionality, such as authentication and session management. These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our platform so we can improve performance and features.
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

4. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party vendors who assist us in operating our platform, processing payments, delivering content, and providing customer support.
• Content Creators: We may share relevant project details with our network of content creators and talent who are involved in producing your video content.
• Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Data: Retained for the duration of your account and for up to 24 months following account closure.
• Order & Project Data: Retained for 36 months after order completion to support revision requests and quality assurance.
• Financial Records: Retained for 7 years to comply with tax and accounting regulations.
• Usage & Analytics Data: Retained in anonymized form for up to 36 months.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions for employees
• Secure hosting infrastructure with SOC 2 compliance

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Portability: Request your data in a structured, commonly used, and machine-readable format.
• Objection: Object to the processing of your personal information for certain purposes, including direct marketing.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at support@pixelgate.io. We will respond to your request within 30 days.

8. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information promptly. If you believe that a child under 16 has provided us with personal information, please contact us immediately at support@pixelgate.io.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and notify you via email or through a prominent notice on our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@pixelgate.io.